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Accenture
Business Advisory New Associate-Voice
Posted 1 month ago · Updated 02 Nov 2026
- Experience
- 0-2 years
- Location
- Navi Mumbai
- Job type
- Full-time
- Work mode
- On-site
Complete details and how to apply
Job Details
| Detail | Information |
|---|---|
| Company | Accenture |
| Job Title | Business Advisory New Associate – Voice |
| Designation | Business Advisory New Associate |
| Skill Required | Next Generation Customer Operations – Customer Service Technology |
| Location | Navi Mumbai |
| Job Type | Full-time |
| Qualification | Any graduation |
| Experience | 0–2 years (the job description says 0 to 1 years; see note below) |
Note: The listing shows 0–2 years of experience in the header and 0 to 1 years in the job description. Please confirm the correct range on Accenture's official careers site before applying.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Its 784,000 people serve clients in more than 120 countries. Accenture embraces the power of change to create value and shared success for its clients, people, shareholders, partners, and communities.
What Would You Do?
Accenture is looking for talented individuals to shape and contribute to the success of its new Engagement Centre. As a customer service agent, your primary role will be to assist consumers and customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general questions or concerns about the company's products, as well as to support the trade and marketing team.
What Are We Looking For?
The position covers multimedia and multichannel support, such as customer service, customer contact, technical support, and trade marketing activities. The following experience and skills are required:
- Inbound and outbound customer service experience.
- Experience working under pressure.
Roles and Responsibilities
- Handle support and service escalations to and from clients.
- Transfer calls to the Tier 2 department.
- Track and report system issues as needed.
- Stay current with system information, changes, and updates.
- Comply with service level agreements (SLAs).
- Support and help with process documentation.
- Comply with the assigned schedule to cover the hours of operation.
- Comply with the account KPIs.
- Support any other new process at the time the client requires it, if it has been officially included in the range of services.
Original Job Posting (Source Data)
Business Advisory New Associate-Voice Business Advisory New Associate | Full time | Experience: 0-2 years Job No. AIOC-S01651537 | Navi Mumbai
Job Description Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
What would you do? We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
What are we looking for? ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required: Experience Required • Inbound and Outbound customer service experience • Experience working under pressure
Roles and Responsibilities: •• Handle support/service escalations to/from clients • Transfer calls to the Tier 2 department • Will track and report system issues as needed • Stay current with system information, changes and updates • Comply with service level agreements • Support and help on Process documentation • Comply with the assigned schedule to cover the hours of operation • Comply with the account KPIs • Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Disclaimer: Job details are based on the listing published by Accenture. Please verify the latest requirements, salary, and availability on Accenture's official careers site before applying.
Interview prep · General
How to prepare for this interview
Interviewers want to see that you understand what the role involves, can communicate clearly and will be dependable on the job. Read the job description closely and prepare one example from your studies or past work for each responsibility listed.
Typical selection process
-
1
Screening
A resume shortlist, sometimes followed by a short phone call to confirm basics like location and availability.
-
2
Aptitude or written test
Common for fresher hiring: quantitative aptitude, logical reasoning and English.
-
3
Role interview
Questions about the work itself, often with a practical scenario.
-
4
HR discussion
Salary, joining date, documents and cultural fit.
Rounds vary between companies. Accenture may combine or skip some of them.
Questions to start with
Open a question to see what the interviewer is looking for.
Role What do you understand about the responsibilities of this role?
How to answer:
Restate the key duties from the job post in your own words and connect each one to something you have done before.
Role Which tools or software have you used that would help in this job?
How to answer:
Be specific about your level: "I build pivot tables in Excel" is better than "I know Excel".
HR Walk me through your final year project.
How to answer:
Explain the problem, your exact contribution, the tech you chose and why, and one thing that went wrong and how you fixed it. Interviewers dig into this, so know every line you claim.
This guide is written by the JOBSPOT 360 team from common interview patterns for this kind of role. It is not provided by Accenture, and the actual questions may differ.
Frequently asked questions
Can freshers apply for the Business Advisory New Associate-Voice role at Accenture?
Yes. The role accepts candidates with 0-2 years of experience, so freshers can apply.
What is the salary for this job?
Accenture has not disclosed the salary. You can ask about it during the HR round.
Where is the job located? Is it remote?
This is an on-site role in Navi Mumbai.
What skills are required for this job?
The listing mentions Next Generation Customer Operations - Customer Service Technology. Expect interview questions on each of them.
What is the last date to apply?
No deadline is listed. Openings like this can close once enough applications come in, so apply early.
How do I apply?
Select "Apply on company site" on this page. It opens Accenture's official careers page, where you submit your application. JOBSPOT 360 does not collect applications and never charges a fee.
