ICM Training Analyst

Company: Cognizant
Location: Bangalore, India
Job Category: Technology & Engineering
Work Model: Hybrid

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter.

Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose, always guided by our core values.

Join us in shaping the future of business. Could you be the one to make a difference?

About the Role

As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering crisis preparedness through the Global Training & Awareness and Scenario-Based Exercise Program within Integrated Crisis Management (ICM).

You will bring a communications-led and people-focused approach to crisis preparedness, creating engaging content, listening to stakeholders, facilitating conversations, and helping senior leaders prepare to respond effectively to incidents.

Working alongside ICM leads and subject-matter experts, you will turn emerging cyber, AI, geopolitical, and operational risks into clear narratives, leadership briefings, and scenario-based exercises.

This is not a technical trainer role. Your focus will be on storytelling, facilitation, stakeholder engagement, and dependable program coordination, making complex crisis scenarios accessible, relevant, and engaging for leadership audiences.

Key Responsibilities

1. Crisis Exercise Content Development

• Develop compelling crisis exercise content under the direction of the Program Lead.
• Collaborate with subject-matter experts across cyber, AI, geopolitical, operational, and emerging risk areas.
• Support AI-specific crisis scenarios, including:
  • Model misuse.
  • AI-enabled cyberattacks.
  • AI system failures.
• Focus on leadership decisions, clear communication, and facilitated discussions rather than technical instruction.

2. Content Creation and Storytelling

Create engaging and audience-focused materials, including:

• Scenario narratives.
• Exercise injects.
• Facilitation guides.
• Pre-reading materials.
• Presentation decks.
• Polling content.
• Leadership briefings.
• Other communication materials.

3. Executive Engagement and Facilitation

• Support the preparation and delivery of executive tabletop exercises and briefings.
• Present content confidently.
• Engage participants and facilitate discussions.
• Capture exercise outcomes, decisions, and action items.
• Adapt communication and delivery to different stakeholder audiences.

4. Stakeholder Management

• Build effective relationships with ICM leads and cross-functional partners.
• Actively listen to stakeholder requirements.
• Understand stakeholder needs and expectations.
• Adapt content and delivery for different audiences.
• Work collaboratively with subject-matter experts.

5. Program Coordination and Governance

• Maintain exercise trackers, evidence folders, templates, and program artefacts.
• Ensure documentation meets agreed standards.
• Identify gaps, dependencies, and delivery risks early.
• Support program tracking and governance.
• Conduct delivery-readiness checks.
• Validate IRT orientation data with ICM leads.

6. Content and Systems Administration

• Maintain program web pages and intranet content.
• Ensure information remains current, accurate, and consistent.
• Administer ServiceNow records and attachments.
• Maintain data quality and integrity across program systems.

7. Reporting and Program Delivery

• Support the production of the Monthly Training & Awareness Leadership Update.
• Maintain a dependable program delivery cadence.
• Track activities, deadlines, and deliverables.
• Support ongoing program improvement.

Required Qualifications and Skills

Professional Experience

• Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
• Experience creating clear and engaging content and presentations.
• Experience presenting to stakeholders, facilitating discussions, or supporting:
  • Events.
  • Workshops.
  • Exercises.
  • Executive briefings.

Communication and Interpersonal Skills

• Strong interpersonal and communication skills.
• Confidence engaging senior leadership and executive audiences.
• Strong active-listening skills.
• Ability to ask thoughtful questions.
• Ability to draw out different perspectives.
• Ability to keep discussions focused and constructive.

Organizational and Coordination Skills

• Strong organizational skills and attention to detail.
• Ability to maintain accurate records.
• Ability to coordinate recurring program activities.
• Ability to manage competing priorities.
• Ability to meet deadlines.
• Proactive identification of issues and risks.
• Ability to present practical solutions and options.

Education

• Bachelor's degree or equivalent practical experience.
• Relevant background in communications, marketing, or another creative or people-facing discipline.

Ownership and Values

• Strong sense of ownership.

• Commitment to delivering high-quality work.

• Desire to create meaningful outcomes.

• Alignment with Cognizant's core values:

  1. Work as One.
  2. Dare to Innovate.
  3. Raise the Bar.
  4. Do the Right Thing.
  5. Own It.

Additional Skills That Will Help You Succeed

Crisis Management and Emerging Risks

• Curiosity about crisis preparedness.
• Understanding of emerging risks, including:
  • Artificial Intelligence (AI).
  • Cyber threats.
  • Geopolitical risks.
  • Operational disruption.
• Experience in crisis preparedness, business resilience, crisis management, or scenario/exercise support.

Storytelling and Content Development

• Creative storytelling skills.
• Ability to translate complex or emerging risks into credible and engaging leadership scenarios.
• Experience using PowerPoint or other content-creation software.
• Ability to develop professional presentations and exercise materials.

Technical and Productivity Tools

• Microsoft 365.
• Microsoft Teams.
• Microsoft Excel.
• Microsoft PowerPoint.
• ServiceNow (experience or willingness to learn).
• Intranet and web content-management tools (experience or willingness to learn).

Collaboration and Adaptability

• Ability to work effectively with subject-matter experts.
• Communications and facilitation perspective rather than specialist technical expertise.
• Adaptability when working with different stakeholder groups.
• Confidence engaging leadership audiences.
• Ability to respond to evolving business risks.

Understanding the Role

The ICM Training Analyst role primarily focuses on: