About the job
Full details, eligibility and the selection process are available on the company's careers page.
HCLTech
Senior Support Engineer
Posted 1 week ago
- Experience
- Any experience
- Location
- Chennai, Tamil Nadu
- Job type
- Full-time
- Work mode
- On-site
Complete details and how to apply
Job Details
| Detail | Information |
|---|---|
| Company | HCLTech |
| Job Title | Senior Support Engineer |
| Role | Informatica IDMC MDM Application Support Engineer (L2/L3) |
| Location | Chennai, Tamil Nadu, India (listed as "Offshore" in the role information) |
| Experience Required | 4 to 8 years |
| Employment Type | Full-time |
| Support Model | Business hours / 24x7 rotational support |
| Education | Bachelor's degree in Computer Science, Information Technology, or a related field |
Job Summary
HCLTech is looking for an Informatica IDMC MDM Application Support Engineer to provide L2/L3 production support for cloud-based Master Data Management (MDM) solutions built on Informatica Intelligent Data Management Cloud (IDMC). You will be responsible for application monitoring, incident resolution, data quality support, and integration troubleshooting, and for keeping MDM operations reliable across enterprise environments.
Key Responsibilities
- Provide L2/L3 production support for Informatica IDMC MDM applications.
- Monitor and support MDM processes, data loads, match/merge operations, and data stewardship activities.
- Troubleshoot application, data, and integration-related incidents within SLA timelines.
- Support Informatica Cloud Data Integration (CDI), Cloud Data Quality (CDQ), and MDM SaaS services.
- Perform SQL analysis, data validation, reconciliation, and root cause investigation.
- Resolve data quality, duplicate record, survivorship, and hierarchy management issues.
- Monitor interfaces, APIs, and integrations between MDM and source and target systems.
- Support deployments, releases, enhancements, and configuration changes.
- Collaborate with business users, data stewards, developers, and infrastructure teams.
- Create and maintain SOPs, knowledge articles, and support documentation.
- Participate in incident, problem, and change management activities.
Required Skills
Informatica Technologies
- Informatica IDMC
- Informatica MDM SaaS
- Cloud Data Integration (CDI)
- Cloud Data Quality (CDQ)
- Reference 360 / Customer 360 (preferred)
- Business 360 (preferred)
Database Skills
- Oracle
- SQL Server
- PostgreSQL
- Advanced SQL
Integration & APIs
- REST APIs
- Web services
- Data integration concepts
- ETL monitoring and support
Support Tools
- ServiceNow
- Jira
- Splunk
- Dynatrace
Cloud Platforms
- AWS or Azure fundamentals
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in MDM or application support.
- Hands-on experience with Informatica IDMC/IICS and MDM solutions.
- Strong SQL troubleshooting and data analysis skills.
- Experience in production support and ITIL-based environments.
- Excellent problem-solving and communication skills.
Preferred Certifications
- Informatica IDMC Certification
- Informatica MDM SaaS Certification
- Informatica CDI/CDQ Certification
- AWS/Azure Fundamentals
- ITIL Foundation Certification
Key Competencies
- Informatica IDMC support
- MDM application support
- Data quality management
- Incident and problem management
- Root cause analysis
- Production support
- Data governance
- Stakeholder management
Nice to Have
- Experience with Customer 360, Product 360, Supplier 360, or Reference 360.
- Exposure to Informatica CAI, API Manager, and Mass Ingestion.
- Experience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications.
- Python or shell scripting for support automation.
Additional Responsibilities
- Troubleshoot and resolve tickets raised by clients.
- Run training programs for new joiners.
- Carry out knowledge transition during project enhancements.
- Document all defined processes and the methods used for ticket resolution, troubleshooting, and so on.
- Keep yourself updated on the latest technologies and related areas.
- Informatica IDMC Support
- MDM Application Support
- Data Quality Management
- Incident & Problem Management
- Root Cause Analysis
- Production Support
- Data Governance
- Stakeholder Management
Role Information
- Role: Informatica IDMC MDM Application Support Engineer (L2/L3)
- Location: Offshore
- Support Model: Business Hours / 24x7 Rotational Support
- Employment Type: Full-Time
Nice to Have
- Experience with Customer 360, Product 360, Supplier 360, or Reference 360.
- Exposure to Informatica CAI, API Manager, and Mass Ingestion.
- Experience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications.
- Python/Shell scripting for support automation.
Key Responsibilities
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees
- To perform knowledge transition during project enhancements
- To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
- To update self on latest technologies and related areas
Disclaimer: Job details are based on the listing published by HCLTech. Please verify the latest requirements, salary, and availability before applying.
Interview prep · Technical Support
How to prepare for this interview
Support interviews look for clear communication, a calm and methodical troubleshooting approach, and solid basics in networking, operating systems and the company's product. Expect role-play scenarios with an upset customer.
Typical selection process
-
1
Aptitude and communication
An aptitude test plus a written or spoken English assessment, such as an email-writing task.
-
2
Technical round
Networking, operating systems, basic SQL and troubleshooting scenarios.
-
3
Role-play
Handle a mock customer call or chat for a product issue.
-
4
HR
Shift timings, rotational weekends, notice period and salary.
Rounds vary between companies. HCLTech may combine or skip some of them.
Questions to start with
Open a question to see what the interviewer is looking for.
Technical A user says "the internet is not working". How do you troubleshoot?
How to answer:
Work layer by layer: cables or Wi-Fi, IP address (
ipconfig), ping the gateway, ping an IP on the internet, then DNS (nslookup), then the browser or proxy.
Technical What does DNS do, and what is the difference between DHCP and a static IP?
How to answer:
DNS turns domain names into IP addresses. DHCP assigns IP settings automatically; a static IP is configured by hand and stays fixed.
HR Walk me through your final year project.
How to answer:
Explain the problem, your exact contribution, the tech you chose and why, and one thing that went wrong and how you fixed it. Interviewers dig into this, so know every line you claim.
This guide is written by the JOBSPOT 360 team from common interview patterns for this kind of role. It is not provided by HCLTech, and the actual questions may differ.
Frequently asked questions
Can freshers apply for the Senior Support Engineer role at HCLTech?
Yes. The role accepts candidates with Any experience of experience, so freshers can apply.
What is the salary for this job?
HCLTech has not disclosed the salary. You can ask about it during the HR round.
Where is the job located? Is it remote?
This is an on-site role in Chennai, Tamil Nadu.
What is the last date to apply?
No deadline is listed. Openings like this can close once enough applications come in, so apply early.
How do I apply?
Select "Apply on company site" on this page. It opens HCLTech's official careers page, where you submit your application. JOBSPOT 360 does not collect applications and never charges a fee.
